This page provides information for contacting your instructor or solving problems. You should consider printing this page —in case a computer problem prevents you from reading it. Instructor contact information is at the bottom of the page.
Technology Problems
In most cases technology problems cannot be solved by your instructor. Always contact a campus help desk AND your instructor if a technology problem is preventing you from completing coursework.
Technology problems include:
- Problems connecting to the internet
- Problems connecting to Oncourse
- computer crashing
- how to run your internet browser
- how to install plug-ins
- features of Oncourse not working correctly
If you have a problem with technology, here are some resources for help:
- Check IT notices to be sure your problem is not campus-wide
- Contact the IUPUI help desk
- Contact another campus help desk
- View Oncourse’s list of internet browser requirements
- View Oncourse Student Resource Page.
Oncourse Problems
If you have problems using Oncourse, view the Oncourse Help Page. If you have trouble logging into Oncourse, contact the campus help desk (listed above). If you have trouble accessing a specific item in Oncourse, contact your instructor.
Assessment (Quizzes / Exams) Problems
In this online course, you only have a limited amount of time to take and submit an assessment. If you have computer problem or lose internet connectivity during a timed assessment, you need to follow the steps below. Failure to follow these steps will result in not being able to retake the assessment.
Please be aware that your instructor will not be available on weekends or evenings (after 5 PM) to answer questions. Your instructor can and will only help you if you contact them during the assessment time frame. If you contact your instructor about technical issue after the assessment due date instead of when you encounter the issue, you will not be allowed to retake the quiz. Plan accordingly: allow yourself time to fix possible problems. Those students who complete assessments at the last minute generally do not do as well as those that complete assessments well before the due date.
- Reenter Oncourse and enter the quiz or assessment again. If it was submitted Oncourse will prevent you from retaking it again. If it was not submitted, Oncourse will allow you to complete the assessment.
- If you cannot quickly resolve the issue, you must contact Oncourse support (274-HELP, 24/7) to obtain an issue number. If you do not obtain an issue number for technical issues, you will not be allowed to retake your assessment.
- Contact your instructor during the assessment time frame with following information:
- The full name of the Tool or Assessment (e.g., Test and Surveys, Assessment #05).
- The time and date when you encountered the issue.
- A description of the issue. If possible, remember the error code or take a screen capture of the issue. See here: http://kb.iu.edu/ and do a search for “screen capture.”
- The issue number that you obtained from UITS/Oncourse Support when you called their 24/7 help number (274-HELP).
- If your computer fails altogether, you should immediately locate another computer where you can take the quiz or assessment within the assessment due time/date. Send your instructor an email describing the problem.
At the beginning of the semester, you should identify a backup computer you can use. Your instructor will not allow make-ups due to faulty technology - always have a second (or third) choice of computers to complete assessments. Consider computers available at these places:
- IUPUI offers several public computer labs on campus.
- Most local libraries have public computers with internet access. All local libraries are listed in the front of your phone book.
- Most FedEx Kinko’s are open 24 hours a day and some offer computer usage for a fee.
- A number of restaurants and coffeehouses around Indianapolis also offer wireless internet free or at cost.
- A friend, parent, or co-worker will probably let you use their computer if you ask nicely!
Instructor Contact Information
Your instructor can solve problems not related to your computer, internet connection, or an error within Oncourse. Within the teaching materials, contact the instructor if you find a broken link, a typo, a half written sentence, etc. Often, this is the way we discover a problem! If you are encountering difficulties in the course, contact your instructor for suggestions, advice or referrals to resources. Additionally, your instructor can clarify, explain, or provide more detail on any of the material within the course.
The following information can be used to contact the instructor for your section of Environmental Geology G107. You are given a variety of means to contact your instructor - print these out at the beginning of the semester and keep them readily available. Not knowing how to contact your instructor will not be tolerated as an excuse for not completing course materials.
Name |
D. Lani Pascual |
Office Location |
SL 118 The SL building is located on campus at the corner of Blackford and Michigan Street. This office is in the first floor level of the SL building. If you have an appointment with me, please check in with the receptionist. |
Office Hours |
Campus office hours available by appointment only, please email to set up time and date. |
Email
|
All email is handled via Oncourse using the Message Center. Do not send course coorespondence through any other email client. |
Mailbox / Mailing address |
Campus Mailbox: Mailing Address: |
Office Phone / Fax |
Office: 317–274–7732 (leave voicemail for Lani) Fax: 317-274-7966 (be sure to include instructor name on any fax sent) |
Response Time |
Emails and voicemails will be answered between 9am and 5pm weekdays (M – F). Most messages will be responded to within 24 hrs during the week. No responses will be provided during the evening hours or weekends. Messages sent on weekends will be answered on the following Monday. |
Cheating
Academic misconduct of any type will NOT be tolerated in this course. Penalties may range from a zero on an assessment to formal charges that result in a failing grade in the course. Please see more complete explanations of academic conduct under the Syllabus "Guidelines" link at the top of this page.
It is the responsibility of the student to know of the prohibited actions such as cheating, fabrication, plagiarism, academic, and personal misconduct, and thus, to avoid them. All students are held to the standards outlined in the code. Please reference the entire Code of Student Rights, Responsibilities, and Conduct (Part II, Section G of the code) at http://www.iupui.edu/code/. Any violation may result in serious academic penalty, ranging from receiving a warning, to failing the assignment, to failing the course, to expulsion from the University.
Click here to go back to the course syllabus.