Classroom Technology Services

Classroom Support

 The following services are available to instructors of courses offering IUPUI credit.
  • A central location where instructors can come for assistance and information concerning technology-equipped classrooms.
  • Regular room checks to ensure the equipment is operating.
  • Emergency support.
  • Passcodes needed to access the equipment.
  • Training for instructors wishing to use equipment in technology classrooms.
  • Consultation on how the equipment might be used in instruction.


Training

 Classroom Technology Services offers training in the use of installed classroom technology to instructors. One-on-one training sessions are scheduled in the classroom to be used with one of our support specialists. A support specialist will walk you through login and access to the technology, use of the technology, and logout of the technology when finished.

To request training, call 274-4357, or e-mail ctsin@iupui.edu. We tailor our training sessions to the needs of individual instructors. When you request training please provide the following information:

  • The classroom in which your class is scheduled
  • The types of media you wish to use
  • The times you are available

If possible, bring samples of the media you intend to use to the training session.

If you wish to use your laptop computer, please let us know the make/model of laptop, the operating system, if it has an Ethernet port, and the software you intend to run.



Interactive Tutorials
Select your classroom from the list below and click Go



Training Document

 Logging ON:
  • If the screen is dark, touch the Crestron™ touch screen. A numeric keypad will appear.
  • Enter your password on the numeric keypad. Press ENTER.

Choosing your A-V Equipment:
  • Touch the icon of A-V Equipment you wish to use, such as computer (PC), DVD, laptop, etc. (icons resemble the device).
  • For some equipment a remote control panel will appear on the touch screen allowing you to control the device without having to use the controls on the rack mounted equipment itself.

Turn ON the Video (LCD) Projector:
  • Touch an icon and then touch PROJ at the bottom center. This will turn on the projector (you will hear the cooling fan). When the projector has warmed up, you will see a countdown on the main screen behind you. At “0” the selected video will appear.
  • Some classrooms have more than one projector. Rather than touching PROJ at the bottom center, you will simply touch the appropriate projector.
  • You will always know which Audio and Video source are being shown to your class by looking at AUDIO and PROJ on the bottom center of the Crestron™ touch screen
  • To darken the screen (BLACK SCREEN) tap the PROJ button twice. To return to the video, press once. You can also touch another video source (icon) and then press PROJ.

Audio Control:
  • To control audio for the desired source, touch the speaker volume control located on the lower right corner of the touch screen. The active source will be printed in the AUDIO button at the center bottom. The blue slide indicates current audio level.
  • To raise or lower, hold the appropriate button until the level is correct.
  • To return to the remote controls for the current device, touch its icon

Logging OFF:
  • Please remember to log off the computer.
  • Please do not shut the computer off. Shutting the computer off inconveniences instructors who follow after you as they must then wait for the machine to re-boot. It also hinders our ability to install security and virus updates, patches, and user requests.
  • To end your session, press START in the lower left. Then press SHUTDOWN and finally press YES.


Access (Passcodes)

If you are an instructor registered in a media-equipped classroom, call 274-4357 or e-mail ctsin to request the passcode needed to use equipment in the room.



Client Software Support

University Information Technology Services manages several servers that support classroom applications. This software build is installed on the computers in the classrooms. Faculty can request that software or files for students be loaded on these servers for their use in the classroom or for student use in the learning centers.

To request this service, faculty need to complete an Instructional Software Installation Request Form and return it, along with the software media, documentation, and proof of licensing to University Information Technology Services. Click here to complete a software request form

Because of the testing involved with installing software allowing adequate lead time is essential. The request form and all related materials should be submitted at least two weeks prior to the date the software is needed.