Undergraduate Programs

Student Learning Outcomes

Bachelor of Science in Health Services Management

The Bachelor of Science in Health Services Management (BSHSM) degree combines a liberal arts education with a professional orientation. Students receive a broad general education in communications, arts and humanities, social sciences, natural sciences, and quantitative methods. The curriculum introduces students to the complex issues involved in the delivery of health care at the local, regional, national, and global levels.

It fosters appreciation for the interdisciplinary nature of these issues and that problem-solving occurs in political and culturally diverse environments. The curriculum develops students' critical thinking and problem-solving abilities, oral and written communication skills, and organizational skills so they are prepared to enter a broad range of organizations in a variety of entry level positions.

B.S.H.S.M. Learning Outcomes

Graduates of the Bachelor of Science in Health Services Management learn to anticipate, recognize, evaluate, and solve problems in health services organizations using knowledge, tools, and skills appropriate to entry- and mid-level health services management positions. The learning outcomes for the Health Services Management major are given below along with the PULs addressed in each learning outcome and the courses that address each learning outcome.

A student who graduate with the B.S. in Health Services Management will demonstrate mastery of the following learning outcomes:

  1. Communicate effectively with diverse stakeholders, including public health and health care professionals, individually and in group settings using verbal, written, and electronic modes of communication (PUL #1).
  2. Use statistical and other quantitative analysis tools and techniques to understand issues and problems in health care organizations  and systems(PULs #1d, #2, #3).
  3. Use basic financial tools, principles and practices to review and analyze financial performance of organizations and implement controls as required (PULs #1d, #2 thru #4).
  4. Apply human resource best practices for management of human capital in an organization (PULs #4, #5).
  5. Use marketing concepts and skills to analyze markets, develop marketing plans, and measure the impact of marketing activities to raise awareness and increase growth of the organization’s market share (PULs #2 thru #4). 
  6. Participate in developing and implementing plans and policies to improve the delivery of health services (PULs #2 thru #6).
  7. Work individually and within a team-setting by applying organizational knowledge and leadership skills (PULs #1 thru #6).
  8. Recognize and demonstrate sensitivity to diverse points of view (PUL #5).
  9. Seek principled solutions to health services delivery issues (PUL #6).