Undergraduate Programs

Student Learning Outcomes

Certificate in Case Management

Upon completion of this certificate program, students will:

  1. Practice personal reflection and self-correction to assure continual professional development.
  2. Demonstrate professional demeanor in behavior, appearance, and communication.
  3. Use supervision and consultation to enhance case management practice.
  4. Demonstrate practice which embraces values and ethical consideration in the provision of case management.
  5. Demonstrate effective oral and written communication in working with individuals and families.
  6. Gain sufficient self-awareness to eliminate the influence of personal biases and values in working with diverse groups.
  7. Identify the forms and mechanisms of oppression and discrimination and demonstrate how they impact the practice of case management.
  8. Advocate for human rights and social and economic justice in the role of a case manager.
  9. Critique and apply knowledge to understand person and environment as a case manager.
  10. Apply knowledge about case management including current models & perspectives with individuals and families.
  11. Apply case management research in practice.
  12. Demonstrate an understanding of the public policy context in which case management takes place.
  13. Substantively and affectively prepare for action with individuals & families.
  14. Demonstrate empathy and other interpersonal skills.
  15. Collect, organize, and interpret client data.
  16. Assess client strengths and limitations.
  17. Identify and utilize case management interventions to address clients’ problems.
  18. Facilitate transitions and endings.
  19. Critically analyze, monitor, and evaluate interventions.