INDIANA UNIVERSITY PURDUE UNIVERSITY INDIANAPOLIS

COMMUNICATIONS & MARKETING Administration Building, Suite 136 355 N. Lansing Street Indianapolis, Indiana 46202-2896 317-274-7711 Fax: 317-274-5457

The IUPUI Human Resources Administration is offering the Administrative Support Professionals Series for clerical and professional staff who serve in administrative support roles. This program, which begins October 18 and runs through March, 2002, offers a wonderful opportunity for administrative support staff to develop skills and competencies in a wide array of topics relevant to their day-to-day work situations.

Designed for IUPUI clerical and administrative support staff, this training uses interactive training methods such as case studies, role-plays, group exercises, and classroom instruction, that have been strategically applied to reinforce the competencies identified by the IUPUI Human Resources Administration Training and Development Department as essential for administrative support professionals.

Courses include: A discussion about diversity, promoting civility, attitude and professionalism, providing premier service, assertiveness, getting the most out of time, stress management, communication, conflict management, and telephone/e-mail etiquette.

All in-class modules will be held at University Library, UL0110. The training also includes two modules provided by UITS at a reduced rate. For more information, access the HRA website at www.hra.iupui.edu, and click on "training."

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